Last updated: June 5, 2023
Taxes are an important part of functional society. Where our products are taxable, we collect and remit consumption tax to governments at the local, state, and/or federal levels. If your billing address is in one of the following jurisdictions, you'll see an additional line item on your invoice for sales tax or VAT. The subscription prices on our product websites are all exclusive of sales tax and VAT.
The tax rate and rules are determined by each jurisdiction and sometimes vary by whether you are using our products for business/commercial or personal purposes. As regulations change, we will update this list.
We collect sales tax from High Systems customers based in:
Each US state has their own sales tax exemption rules. If your organization is tax-exempt, please share yourstate-specific tax exemption documentation with us. Because not all US federal exemptions are recognized by each state, an IRS tax exemption letter is not enough.
We collect VAT on any direct-to-consumer sales to EU-based customers.
We collect GST/HST (and PST where applicable) on sales to Canadian customers based in:
Please contact our Support team if you have trouble or if:
your organization is tax exempt or has a VAT identification number. Alongside your tax exempt certification or VAT identification number, please include your instance ID or domain when you email us. Your account information can typically be found in a URL when you are in the application:
you have any additional questions.